We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
680 Brea Canyon Rd, Diamond Bar CA 91789
super quality
Very happy with the product, if it was what I expected and arrived quite quickly, thank you!
Great item, received within 10 days. Very fast delivery 10 points
The order is delivered by courier to the apartment. Looks very good. Attached is the instruction in English. All is well, I will use
Very good product
Wygląd dokładnie tak jak na obrazku super wykonanie
Beautiful product!! Comes in a really nice case and pouch and is lined beautifully with cedar wood, delivery was very quick!! Very pleased with this supplier
Ok
As described in the announcement. Apparently quality, come with all components. Excellent umidor for travel, the cigars are not "rocking". Order arrived in less than a month.
Very beautiful
Great store, product and expedition super fast.
I cannot be more satisfied. This product has an excellent quality, its very well produced, solid and pleasant to touch. Great product.
Haven't tested it yet, but it looks very good and the quality also seems to be high.
Top item, conform to the photos, super quality
Excellent !
Very good quality... Shipping was fast. Got it in the same month.
perfect condition and packaging. there was no communication between us.
Product high quality suits לתיאור...
Or rstbello as picture store reliable and accurate
Very nice quality and feel of the 'leather' highly recommanded
Object as description. Arrived ahead of schedule. Very satisfied.
Excellent product quality. Arrived very fast. The best store. Will buy more.
Pretty accurate
Well packed, quality goods!
Very good quality, the cover fits tightly. A great hiking option.
Humidor came to Moscow for a record six days. I'm right in the middle of this speed. For this respect. There are no complaints about quality. Everything as described. Eyedropper and humifaer in the set. Inside is cedar veneer. Outside leatherette. I mean, you have to understand, that the skin for such money neither} {Oya you will not buy. In the rest all zoibis!
Cool thing! I bought it already 2. myself and for a gift
Very nice!
perfect
Good quality works very well.
The travel humidor makes a very high quality impression and was good and safe packed. I look forward to our summer holiday with a few good cigar from my new humidor.
very good
Good Goods, quickly shipped, quickly came DPD. The function performs, the cigar moisturizes, looks stylish.
All ok!!!
Awesome product. Refined and chic. Perfect for the cigar world and aficionados.
Very fast delivery. Humidor has not yet tried, but it is made according to the rules, must work well. In the kit there was a humidifier.
Đẹp
good quality fine finish
All is well, got fast. Description corresponds. I didn't check another hydrometer. Later I will post a photo and add a review. Packed solid.
Fast delivery. Perfect fits what I expected.
Fire
BEAUTIFUL
Is good!
Excellent product. Matched entirely to my expectations. Very good quality and very faster than expected.
Looks quality, I hope that humidity also keeps norms.
Perfect for transportation quality very good price
Great
BEAUTIFUL!!!!
Receive in Good Condition. Thanks
A good solution for those who have a small number of cigars and who consume them several pieces a month. Ordered without logo. The product is quality. Let's see how it will keep the humidity
Very good condition and timely shipment
Not to test them with the cigars but the quality and it showed.
Beautiful. Fast delivery and all working!
Accurate photos and description. Great stuff - took brown and works! Only the info about using came a little bit hard to understand, because I think it is translated to english and not so precise. But looks good and works good.
Really nice!