SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Travel Humidor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mytravelhumidor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very Good but you can not fit Churchill's it is a Beutyfull storage it just need to me one more inch longer.
Very good quality humidor. Nice design, lighter and cutter are also of excellent quality. Built in humidifier is not of very good quality though, I'd recommend to use a better one. All in all a good product
The quality is good and the product is the same as in the pictures. I bought it with the option from Belgium and it arrived in less than a week.
5 stars. Thanks
Wonderful. I am very satisfied. I will recommend it to all my friends.
Fast shipping!
top quality, leather is good wood inside smell very nice
Product excellent והמשלוח very fast. Highly recommend
Fast delivery, impeccable product, I recommend!
The 2 cigar boxes are really very beautiful! I am very happy with my order He is very responsive to the message and very comprehensive. I recommend!
Excellent quality! Very soft and beautiful box, would buy again. At the delivery to Bulgaria was very very fast!
Everithing perfect. Good quality and excellent sales service.
Very fast shipping. Product is nice.
Order is exactly the way it looks in the picture. its good quality. I'm happy
perfect. came quickly. quality is awesome.
I did not receive the product, although I received the refund.
NOT BAD !
Super fast delivery, good quality, perfect packing. I bought my husband as a gift, he is very pleased.
Waouww sa beautifull like the picture the quality is amazing!!
it's super nice. looks good works its awesome
Very top worth, delivery super fast second purchase with store
All OK
Perfect, fast delivery
Ürün elime hızlı ulaştı. Çok güzel. Kaliteli. Satıcı çok ilgili. Teşekkürler.
Excellent quality of goods. The material is very pleasant on tactile sensations, excellent packaging. The box was purchased as a gift
Perfect. As described. More than satisfied. AAA+++ Thank you very much.
Small, the cigars in the tubes do not moisture, well, the secator with a lighter is not placed in small pockets
Vraiment magnifique livré en 10 jours incroyable merci beaucoup, coffret splendide je recommande vivement ce magasin.
excellent quality! Excellent craftmanship and materials. I am very happy with the humidor. On top, very fast delivery - 4 days. I ordered it from Belgian warehouse.
Recommend! Perfect for gift. Elegant packing and neatly made. Super quality.
Thank you!Super!
Successful as I expected
THE BEST PRODUCT!!! THE BEST SELLER!!!! GREAT, GREAT GIFT!!! I ordered the most expensive with lighter and cutter I WILL ORDER MORE.... THE PACKAGE SAFETY IS ALSO GREAT... very well packaged so no damage could happen
very nice build, good piece
A perfect product, 100% reliable and according to everything detailed in the photographs. It seems very good quality. 100% recommended.
просто СУПЕРРРОО! Покупала мужу на ДР. все дошло в целости. упаковка жесткая+ плюс сам в коробке и чехле. цвет красивый. замок работает. нет запаха.
Very nice gift, good quality. It really looks great.
Everything is super. Even better than expected. Very high quality.
Really pleasantly surprised by the quality of the product! For this price, nothing to complain about.
Very Nice and good quality
Good quality product
The quality is amazing thanks!
Very nice product, as described and pictured.
So much better than I expected.
Товар шёл 52 дня. На вид и ощупь очень качественно. Брал на подарок, самое то. Единственный минус в зажигалке небыло газа, купил, заправил и всё заработало. Переписывался с продавцом, он отвечал на мои вопросы по доставке. Продавец нормальный и общительный. Товар можно заказывать. РЕКОМЕНДУЮ!!!