We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
680 Brea Canyon Rd, Diamond Bar CA 91789
Good as always!
Box received within 10 days of order (quick!) and was well wrapped. The item is exactly as described. Thank you store for a very efficient service.
Thanks, very good product for this price! safe package, no damage. Everytime again.
Parfait , livraison rapide et superbe boîte
всё отлично
Good as always.
Nice cigar box and well finished
Item arrived in a month or so, well protected and in excellent condition, except the shims for keep attached the edges the partition. The rest for the price at first sight is a great article.
Perfect product. The delivery has taken just three weeks to Bulgaria. I recommend the store!
great product , thank you.
All tests passed, sealed, hygrometer works fine (tested by two more expensive duplicate), the only other gel humidifier put, this one in quality corresponds to the price.
very quick delivery, packed really amazing!!! no scratch and came in perfect condition. I'm sure going to purchase again from this store thank you very much!!!
perfect as usually.
Quick delivery, very nice service
beautiful item, premium quality and quick delivery
The quality is normal but has the box a very peculiar smell
Smaller than expected. Only 15 cigars (Cohiba Behike 56). Nevertheless, nice finishing and the hygrometer works properly. Very fast delivery and package well protected
Pretty good item
great quality, very fast delivery
Products conform to description and send fast. Package very well packaged and protected. I would have liked a separator a little more Adjusted
For the price, the cigar box is gorgeous! High quality wood! The shipping carton is very well protected by the store, Quite honestly, one can do no more (bubble wrap, plastic corner protection, polystyrene ...) really great! But the carrier in France or Belgium still managed to make damage, an impact on the cigar box !!! Which is a shame... but it's small.
Order arrived in about 15 days. Well packaged, and arrived in good condition. Humidity at 50% at reception, I do not know if it really works Beautiful box
very good
The product looks nice and well finished. The only from I found was the humidor. Even though I applied the water in humidor, the humidity level in the box won't raise above 55%. Note that my room humidity is 47%. Overall, good for its price, but I will need to modify it somehow, so that the humidity of the box will be around 70%.
Goods delivered in good condition
I do not recommend at all this stores the parcel announces me as delivered and the seller tells me that I should have signed some things! But it's been months that I 've been waiting for not received and that there is me or someone from my family signed a few things! In addition the seller looks at my messages without ever answering me for several weeks! Instead of finding a solution together! Flee this dealers!!! Not Serious
The package was cut with the knife. I have Got a little scared. But the package is so well packaged, the box is not damaged at all. Very happy with the quality of product.
All ok
Second humidor from this store. The delivery took less than 3 weeks. Impressive. Keep doing this. Fantastic service. Thanks.
Good
Super!
I was really impressed by the quality !
great quality box
Very good quality and very well stocked
good product good service :)
The hygrometer was twisted and useless. Had to buy a new one... the box is alright
Great store super fast shipping
top
Excellent product! Needs a good seasoning first (search YouTube for instructions). A calibration of the hygrometer is recommended (also check on YouTube). If you do the above you will be pleased by the results!
perfect! it got to romani in less than a week. shipped from Belgium. didn't tried it yet, as is a gift, but very happy with the order
Had to pay customs 15e... Probably because they put 5e on the package value.
Beautiful
Great humidor
Bad humidifider unusuable. The humidor is nice.
Perfect
Very nice quality.
Incredible quality! With real wood. Very nice.
Just as described. Strongly suggest it.
Excellent Product 100% recommended and very well packed
Fast delivery but a lot of defect. The box looks nice but it got few gaps and the hydrometer is damaged.
very good and shipping fast fast
thx to the store, product is great. all came in the one piece, box is great.
2
Item as described, heavily packed and protected for shipping. Excellent product
great product, fast EU deliver, only 5 days
Hygrometer doesnt work but was expecting that from pictures of other buyers
Nice product
They are beautiful
Product very well protected inside the package. Great communication with the store. Highly recommended
Görüntü gerçekten şık. Nem ölçerin çalışıp çalışmadığı konusunda bilgim yok deneyip göreceğiz. Paketleme güzel, köşe korumalı kolinin içinde köpükle muhafaza edilmiş yumuşak poşete sarılıydı.
Packed well, there is no damage on delivery. Packaging film, a box with overhead ribs of rigidity, inside пеностирол.
this was the 4 box I got from them . I would buy more , I recomand the store and the item
incredbly fast shipping. Humidor looks very nice. hygrometer is way off as usual so i suggest the cheap round digital one for sale here.
Perfect! The hygrometer is not working... but didn’t expect that
Very grateful, I arrive in the estimated time
Excellent 100 percent אורגינל. Thank you very much for the gift. Fast shipping very very very very. Recommend very highly on the store. Thank you very much.
.
All OK
Super good product in terms of ratio/price and the finish is excellent
That's My 2nd Order ✌
Fast and neat shipping, very good packaging, meets expectations. It lacks a record may be for use but I should get there. Very well finished, very beautiful product
I like it
Beautifully finished, perfect. Welcome again!
Perfect as you want full.
good, thank you
Ящик хороший. Вполне ровный, герметичный. Гигрометр фуфло - сразу под замену.
What I like about the store is how he/she protected the package. It was on a bubble wrap (1), then it was inside a thick cartoon/box (2), this box had plastic 8 corner covers (3), then the humidor was protected by thin layer of bubble wrap like plastic for any scratches (4). 4 layers of amazing protection and voila! Prestigious product arrived after 2mths to Canada (thanks Covid) but real thanks to seller for doing an amazing job! Much appreciated. Highly recommended. Haven’t tested the unit’s reliability so that’s going to be in additional feedback later months.
Everything is fine, the product corresponds to the description, the quality is good, I recommend
the product was not in perfect condition, there were discolorations
Definitely reliable delivery and good quality came in a carton with a full layer of protection to keep the product !! highly recommend